Need Help? We are here to help, check out Frequently Asked Questions.

ORDERS

Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

On desktop computer or laptop simply place in the "discount code" in the area on the top right of your order and click "APPLY" and the discount will will be applied to your order.

On mobile phone go to the top of the page where it displays "Show order summary" click on it to enter the "discount code" then click on the arrow and the discount code will be applied to your order.

We accept the following forms of payment: Visa, Mastercard, American Express, Discover, and PayPal. In addiotn we now accept Afterpay click here for more information.

Orders are shipped with United Parcel Service (UPS) and United States Postal Service (USPS) within the United States.

$8.00 Standard Shipping (3 - 6) Business Days.

Free Shipping All Orders $100 & Up.

We ship orders Monday through Friday.

UPS Ground Shipping orders are processed 1 - 2 Business Days from the date when the order is placed in our system. Orders are delivered between 3 - 6 Business Days.

Once your order is shipped you will receive an email with tracking information. Please allow 1-2 Business days for tracking information to update. You can track your order at www.ups.com or www.usps.com.

Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.

Since we do our best to ship packages as promptly as possible, we are unable to make any changes to your order once it has been successfully placed and processed.  

Please contact the shipping carrier directly to resolve delivery time issues. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier and file a claim:

United Parcel Service (1.800.PICK.UPS or 1800-742-5877)

United States Postal Service (1.800.ASK.USPS or 1800-275-8777)

Or we also can assist you with filing a claim with the shipping carrier if you need further assistance. Please email us info@lvlxcurves.com

RETURNS

You may return your order within 15 days from the date of delivery (the day you receive your package) Please see our Refund Policy, click here to view.

At the moment we DO NOT process exchanges. But we are more than happy to process a return for you. Should you wish to select a different item, please place a new order online and we will ship your package to you as promptly as possible

Once we receive your return, we will send you an email to notify that the return is being processed. Please allow 3 -7 business days for the amount you paid for the item(s) to be refunded back to the form of payment you used at checkout. Original shipping cost is non-refundable. 

ADDITONAL QUESTIONS

We usually restock various styles on a weekly basis. There are no guarantees that an item will be restocked. However, we have added a new feature where you can input your information if you wish to be contacted, should a particular style be restocked.   

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be 

Absolutely! If you do not like the item or garment or find damages, or it the garment doesn't fit contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

 Great Customer Service is our #1 priority. We handle customer service through email to ensure a timely and efficient turn around rate for yourself about your order. If there are still any questions that you have and feel like we did not answer feel free to send us an email at info@lvlxcurves.com - with any questions or concern that you have. We answer emails daily Monday through Friday (9:00am to 5:00pm Eastern Standard Time), we will get back to
you within 1 business day or less.